Akeeba Ticket Sуstem PRO v5.2.6 - a new version of the popular ticket system for Joomla. The component supports HTML, BB-codes and e-mail template editing. Features of the ticket component: creating multiple categories, creating a template for ready-made responses, sending tickets on the website and by e-mail, having a convenient WYSIWYG letter editor, public and private tickets, monitoring user support agents, sending bulk responses, displaying ticket statuses, AlphaUserPoints integration, etc. other possibilities.
Demo: https://www.akeeba.com/products/ats.html
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