Sorry for my English, I'm French
AI in Customer Service: Real-World Gains?
I see many articles about using AI for customer service, but I want real feedback!
We are thinking of implementing an AI solution to manage Level 1 support (FAQs, basic triage) to free up our human agents for complex cases.
Anyone has concrete success stories?
What good example of AI use did you see/implement? Is it mainly chatbots, or are there better uses (like smart routing or agent assistance)?
Did it really reduce your cost/agent workload, or was it just another layer of complexity to manage?
Merci for your insights!
AI in Customer Service: Real-World Gains?
I see many articles about using AI for customer service, but I want real feedback!
We are thinking of implementing an AI solution to manage Level 1 support (FAQs, basic triage) to free up our human agents for complex cases.
Anyone has concrete success stories?
What good example of AI use did you see/implement? Is it mainly chatbots, or are there better uses (like smart routing or agent assistance)?
Did it really reduce your cost/agent workload, or was it just another layer of complexity to manage?
Merci for your insights!