Gravity Forms Help Scout Add-On v2.2.0 – WordPress plugin - (Untouched)

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All-in-One Customer Service Platform​

Customer service is a tricky business to get right. With the popular Help Scout customer service platform, you can support your customers and team to ensure everyone is happy.

Seamless Integration​

Create customer support tickets directly in Help Scout with the Gravity Forms Help Scout Add-On, automatically assigning them to a specific mailbox and team member when a form is submitted.

Top Features​

Here are just a few of the many features that you will find with the Gravity Forms Help Scout Add-On…

• Assign To Mailbox – Automatically assign a new ticket to a specific mailbox in Help Scout.
• Assign To User – Automatically assign a ticket to a specific user in Help Scout.
• Customize Ticket Content – Define and customize the content used to create each ticket using merge tags.
• Update Customer Information – Update customer information in the customer’s Help Scout profile when a form is submitted.

Implement Conditional Logic​

The Help Scout Add-On works with Gravity Forms’ built-in conditional logic functionality, enabling you to set conditions on form submissions. Only create a new Help Scout ticket if the conditions are met, giving you control over the data added to your workflows.

### v2.2.0 | 2024-01-23
- Added the [gform_helpscout_display_enable_custom_app_setting](https://docs.gravityforms.com/gform_helpscout_display_enable_custom_app_setting/) filter.
- Added support for async (background) feed processing to improve form submission performance.
- Fixed a PHP 8.2 deprecation notice that occurs when selecting "I want to use a custom Help Scout app" on the plugin settings page.
- Fixed an issue where the Merge Tags button is not available on the feed settings page for text area fields.
- Fixed an issue that causes a notice to display when creating a new feed on sites running PHP 8.1.
- Fixed an issue where the Help Scout primary account email address is used as the reply-to email address even if the form submission data has a different email address.

info: https://www.gravityforms.com/add-ons/help-scout/