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Overview
With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This communication tool has become vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.
With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!
What this module does for you
directions_car Enhance user experience
headset Improve customer relations
Overview
With the Online Chat module developed by PrestaShop, you can finally offer an online chat system on your shop to have discussions with your customers. This communication tool has become vital for e-commerce stores and allows you to create stronger relationships with your customers by guiding and advising them in their purchases in real time.
With this module that requires no subscription, improve your customer relations and your after-sales services, while increasing your conversion rate by up to 40%!
What this module does for you
directions_car Enhance user experience
headset Improve customer relations
- No subscription needed; in just a few clicks you can set up your module and begin conversing with your online customers!
- You will find a simple, easy-to-use, responsive interface and a design that adapts perfectly to your site, in administration as for your store.
- With online conversations, you build a stronger, more human relationship with your customers and improve loyalty to your brand.
- You reduce the number of abandoned carts by answering your visitors’ questions directly.
- You save time in managing after-sales services by solving problems and requests live.
- Your customers feel better accompanied and guided in your store and receive more personalized advice.
- They get answers to their questions quickly, which allows them to make their selection more quickly, stay in your store and make their purchase in total confidence.
- They have an improved online experience thanks to the chat window that perfectly integrates into your store.
