more info: https://es.wordpress.org/plugins/supportcandy/
Descripción
This plugin adds to WordPress the features of a complete helpdesk ticket system. It is one of the oldest support ticket systems available for WordPress. We aim to keep the plugin simple, secure, and feature-rich through continuous improvement and innovation.
Follow this getting started guide and be ready to support your customers like never before within a few minutes!
Click here to visit our official website.
Key features :
- Unlimited number of tickets
- Unlimited number of agents
- Advanced custom filter and search functionality
- Saved filters for customers and agents
- Private notes for internal communication of agents
- Agents can create a ticket on the customer’s behalf
- 16+ Custom field types
- Ticket fields for additional information about ticket
- Agent-only fields to keep internal data of the ticket
- Customer fields to store information about the customer across the tickets
- Guest tickets (disabled by default)
- Guest can also see their ticket list using OTP Login (One Time Password)
- Rich-text editor (customizable)
- Email notifications
- Working hours
- Google reCaptcha integration
- GDPR Compatible
- Terms & Conditions checkbox in the ticket form
- Macros or placeholders for ticket fields
