What is the NOC's Process for Troubleshooting and Resolving Issues?

DimpalDimpu

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An organized process is used by the Network Operations Center (NOC) to identify problems and find solutions:

1. The NOC first detects the problem by monitoring the network and reviewing alarms and logs. The NOC then locates the underlying cause of the problem and assesses the severity and network impact of the problem.
2. To coordinate the resolution process, the NOC then develops a plan of action and contacts the appropriate parties. NOC executes the plan and tracks the development till the problem is rectified.
3. The NOC then conducts a post-mortem review to determine any lessons learned and enhance subsequent actions. To provide quick and accurate problem-solving, NOC follows industry best practices and standards.

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